Miratech Ltd is one of the largest Ukrainian software companies. Details about Miratech can be found at www.miratechgroup.com.

As a result of growth our company looks for Helpdesk Specialist.

Responsibilities:

• Support and follow-up on telephone and mail
• Troubleshooting, testing and logging
• Internal training
• Preparation of user's guide, training plan
• General customer service
• Be an important contributor in the internal communication with the department

Requirements:
• Master/bachelor degree in Computer Science or related domain
• 2+ years experience in service related work(Support/correction of errors)
• Very good skills in HW and SW
• Very good skills in Microsoft, especially Windows, Outlook and Active Directory
• Knowledge about ITIL and process work
• Experience in users support within MS Office (MOUSE certificate will be plus)
• Independent with high responsibility
• Good verbal and written communication skills (English)
• Service oriented professional attitude
We are ready to boost your professionalism with high maturity of process organization, creative intelligent team to work with, international projects to work in, inspiring environment, in-door foreign languages training, medical insurance and other social benefits. For more information please refer to Career Page on Miratech website or contact Recruiting Team members directly over the phone 8-044-206-40-98.

If you meet these requirements, please send your resume to the e-mail resume@miratechgroup.com and put subject “Surname – Name (HDS)”.